Our Policies - KnifePurveyor.com
Phone Hours:
Monday through Friday
10:00AM - 5:00PM
(US Eastern Time)

Emails are always welcome.

office: (919) 295-1283
email: mdonato@
knifepurveyor.com

Due to current laws, KnifePurveyor.com can no longer ship knives to New York State.

Phone Hours:
Monday through Friday
10:00AM - 5:00PM
(US Eastern Time)

Emails are always welcome.

office: (919) 295-1283
email: mdonato@knifepurveyor.com


Return Policy:
As collectors we know that there is nothing like holding a knife in your hand prior to purchasing it. We meticulously inspect each knife prior to offering it for sale on KnifePurveyor.com. You may return any knife purchased from KnifePurveyor.com Inc. within five (5) days of receipt for a full refund. Shipping and insurance charges are not refundable. Merchandise must be returned in the same condition as when it was sold. Items found to be damaged or used will not be accepted or credited for return or exchange. Please contact us at (919) 295-1283 before returning any items. No exchanges or returns will be accepted after the five (5) day inspection period.

We require that your return shipping include full insurance and a signature confirmation. Please indicate the reason for your return and include the paperwork originally supplied. Be sure to include the sheath or case and securely package the knife for return. Knives shipped without a signature required are not KnifePurveyor.com's responsibility.

Please contact us to obtain our shipping address:

office: (919) 295-1283
email: mdonato@knifepurveyor.com

Damage or Discrepancy in Shipments:
Complete customer satisfaction is our goal with every purchase made with us. Each knife is carefully inspected and securely packed prior to shipping. If there are any problems with your order, please contact us within 24 hours of receipt at (919) 295-1283.

KnifePurveyor.com Inc. will not be responsible for any claims made after 24 hours. For insurance purposes in the instance where damage has occurred during delivery, please retain the entire package and its’ contents as well as the original packing materials for future inspection by the carrier.

Disclaimer:
By placing an order the buyer represents that he or she is of legal age and that the products ordered will be used in a lawful manner. KnifePurveyor.com Inc. assumes no responsibility for any harm or injury resulting from the sale, trade, use or handling of any product purchased from us. It is the responsibility of the buyer, not the seller, to ascertain and obey all applicable local, state, federal and international laws in regard to the possession, and or use, of any item purchased from KnifePurveyor.com Inc. It is also the responsibility of the buyer to pay any duties, taxes or fees associated with importing purchased items from KnifePurveyor.com Inc. We are unable to provide refunds in the event that the package that you have ordered was seized by customs or other agencies. Consult your local and state laws before ordering if you are in doubt. Product pricing and availability are subject to change without notice. KnifePurveyor.com Inc. is not responsible for printing or typographical errors.

Order Agreement:
Once your submitted order has been received we will contact you regarding the availability of the item(s) and its’ total cost. The total cost will include the shipping and handling charges and insurance charges. Orders are shipped fully insured for the amount of purchase via United States Postal Service Express Mail with signature confirmation (unless otherwise specified). Insurance charges are calculated in the following manner: For domestic shipments the charge is 1% of its’ total value with a minimum charge of $10.00. International shipments have a charge of 2% of its’ total value with a minimum charge of $20.00. Sales tax of 7.25% applies to orders shipped within North Carolina.

Payment Options:
We accept United States Postal Money Orders, Wire Transfers and Personal Checks. Personal checks may take up to 10 business days to clear before the item(s) is shipped. We do not accept PAYPAL or Credit Cards. For International orders, Bank Transfers and Western Union are the only payment options.

Layaway Program:
For your convenience we offer a Layaway program with No Fees, No Interest, and No Penalty for early pay off. The following are the terms:

1. We accept United States Postal Money Orders, Wire Transfers and Personal Checks. Personal checks may take up to 10 business days to clear before the item(s) is shipped. We do not accept PAYPAL or Credit Cards. For International orders, Bank Transfers and Western Union are the only payment options.

2. Payments made during the layaway program are non-refundable.

3. The total cost will be divided into 4 payments of (25%) of the total selling price (to include applicable sales tax and shipping fees). The initial payment will be due/paid at the time of purchase.

4. Thereafter, 3 equal payments of Twenty Five percent (25%) are due thirty (30) days apart with the balance due before ninety (90) days have elapsed. (A payment schedule will be provided upon purchase)

5. It is the customer’s responsibility to insure payments are made/received on time.

6. You may pay in full at any time prior to the 90 day payment schedule. with no early pay off penalties.

7. Failure to make the payments within the structured time period may result in forfeiture of deposits and the knife may be relisted for sale.

Disclaimer of Warranty:
Knifepurveyor.com Inc. makes no representations or warranties of any kind. As long as the knives are used properly; and the maker is still making knives, most knife makers guarantee their work. Natural handle materials such as wood, stag, ivory, pearl and bone are not covered by the knife makers' guarantee. These natural materials may crack, discolor or shrink due to a change in age, humidity or temperature.

Consignment Knives:
Acknowledging that collector’s tastes change we offer a consignment and trade-in program to meet our clients’ needs. In both cases the knives need to be in new and unused condition. Most of the knives sold by KnifePurveyor.com Inc. are new from the maker and we frequently sell knives on consignment from collectors and makers alike.

Knives on consignment must be held by KnifePurveyor.com Inc. when listed on our site. They must also be priced competitively (based on the condition and current market value) in order for them to be listed for sale on KnifePurveyor.com Inc. When a consignor ships a knife or knives to KnifePurveyor.com Inc. they agree to give permission to KnifePurveyor.com Inc. to sell and store their knife or knives. When shipping a knife to KnifePurveyor.com, please ship it next day service (USPS Express Mail or FedEx) with a signature required. Knives shipped without a signature required are not KnifePurveyor.com's responsibility.

On consignment knives there is an upfront fee of $50.00 which covers the photography and listing process. There is a 25% commission on all consignment knife sales. If you choose to use the proceeds from the consignment sale to purchase another knife from KnifePurveyor.com Inc., the fee for commission will be adjusted to 20%. In the instance where a consignor who initially agrees to spend the proceeds back with KnifePurveyor.com changes his mind then the commission reverts to 25%.

If you wish to consign a knife, please contact us first by e-mail at mdonato@knifepurveyor.com .

Knives must be held by KnifePurveyor.com Inc..

Please contact us to obtain our shipping address:

office: (919) 295-1283
email: mdonato@knifepurveyor.com

On KnifePurveyor.com Inc. we meticulously inspect each knife prior to offering it for sale. Due to our high standards not all of the knives we receive will be accepted for consignment. During the knife consignment inspection process, KnifePurveyor.com Inc. reserves the right to deny acceptance of any knife for any reason. Knives that do not meet our standards will be returned fully insured for the value of the knife via USPS Express Mail with signature confirmation (unless otherwise specified) at the collector's expense. A handling and process fee will also be charged on all returned knives.

Trade in Policy:
Trading knives is another option which will allow a collector to upgrade his or her collection. If you are interested in trading a knife please e-mail us a picture of the knife, its’ specs and which knife you are interested in trading it for. Each trade will be individually assessed and evaluated.

Please e-mail us if you are interested in trading-in a knife at mdonato@knifepurveyor.com .

Please call Michael directly if you have questions about these policies.